# Building a form

Question types, validation, skip logic, and form settings.

## Question types

Open-ended, single-choice, multiple-choice, rating/scale (including NPS and CSAT), and structured data (date, number, email, phone).

## Validation & retries

Structured questions are validated during the conversation. If an answer doesn’t fit, the agent rephrases and retries before moving on or marking it skipped.

## Skip logic & follow-ups

Route respondents past questions that don’t apply, and add an optional follow-up probe to dig deeper on open-ended answers.

## Form settings

Set a welcome and completion message, a submission limit, which channels are enabled, and whether to collect a name or email up front.