Web vs. phone: choosing a channel

The same SurVoyce form works in a browser tab or over an inbound phone call. Which one you reach for depends on where your respondents already are.

A quick rule of thumb

• Web when you have a link, an email list, or a website to embed in.
• Phone when your audience is offline, on the move, or simply more reachable by number.
• Both when you want maximum coverage and a text fallback for anyone who can't use voice.

You don't have to choose up front — publish once and share whichever entry point fits the moment.